Terms of Service

These terms are a binding agreement between Kraken Data(“we”, “us”) and the business or person creating an account (“you”). By creating an account or using the service, you accept these terms and our Privacy Policy. If you accept on behalf of a company, you confirm that you may bind it.

Kraken Data connects authorized data sources, accepts supported file uploads, processes and organizes datasets, and provides reporting, dashboard, alerting, automation, export, sharing, and assisted-analysis features. Available capabilities may depend on your plan and configured providers.

You are responsible for accurate account information, credential confidentiality, workspace roles, sharing permissions, and activity under your account. Notify us promptly of suspected unauthorized access.

• Authority. You must have the rights and lawful authority needed to connect systems, upload files, process records, and invite platform users.
• Configuration. You are responsible for source permissions, synchronization selections, retention choices, report recipients, public shares, and the accuracy of business configuration.
• Acceptable use. You may not use the service to violate law, infringe rights, bypass security, distribute malicious code, or interfere with the platform or another workspace.
• Generated output. You must review queries, scripts, narratives, mappings, and other assisted output before using them for material decisions.

Third-party providers control their own systems, availability, APIs, permissions, and terms. You authorize us to exchange data with providers you configure. We are not responsible for changes or failures in those external services.

Paid plans are billed through the configured payment provider at prices shown when you subscribe. Subscriptions renew until canceled. Fees are non-refundable except where required by law, and service may be suspended for non-payment after reasonable notice.

As between the parties, you retain rights in data you connect, upload, or create. You grant us the rights needed to host, process, transform, transmit, display, and export that data to operate and support the service. You are responsible for copies or exports needed beyond available platform retention and account-closure workflows.

We retain rights in the platform software, configurations, documentation, and branding. During your subscription you receive a limited, non-exclusive, non-transferable right to use the service. You may not reverse engineer, resell, or copy it except as permitted by law or written agreement.

You may cancel through billing settings. We may suspend or terminate access for material breach, unlawful use, security risk, or non-payment, with notice where practicable. Provisions that should survive by their nature remain effective.

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties and do not warrant uninterrupted service or accurate generated output. Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Our total liability in any 12-month period is limited to amounts you paid for the service in that period.

We may update these terms and will announce material changes before they take effect. Continued use after the effective date constitutes acceptance. These terms are governed by the laws of the operating company’s jurisdiction, excluding conflict-of-law rules. [Confirm the legal entity, venue, notice period, and governing law with counsel before launch.]

Questions about these terms can be raised through the in-app support center.